IT Support Specialist

2 weeks ago


New York, New York, United States IN2U Full time
Job Title: IT Specialist

At IN2U, we are seeking a highly skilled and experienced IT Specialist to join our team. The successful candidate will be responsible for providing daily support for IT-related issues and requests, managing IT Helpdesk, and assisting the IT Manager.

Key Responsibilities:

  • Provide IT support to end users, responding to requests and inquiries in a timely manner.
  • Monitor and ensure proper functioning of IT systems and applications.
  • Set up and test the SAP-ECP system, understanding and applying SAP methodologies.
  • Responsible for logging all new and existing IT assets into the master asset list.
  • Develop and maintain working relationships with internal key stakeholders, including upper management and department heads.
  • Collaborate with HQ offices for major projects and develop reports requested by Headquarter offices.
  • Train new hires on how to use internal company systems.

Requirements:

  • Minimum degree or diploma in Computer Science or Engineering, Information Technology mandatory.
  • At least 1-3 years of experience in a IT role.
  • 2+ years of experience managing projects and people.
  • Must be able to work in the NY office at least three times per week.
  • Experience in Fresh Service is a plus.
  • Experience in SaaS based ITAM/ITSM.
  • Experience working with multiple stakeholders.
  • Strong IT operational background.
  • Bilingual (Korean-English).

Personal Attributes:

  • Meticulous, analytical, and independent.
  • Possess a strong sense of urgency, able to prioritize and meet deadlines.
  • A confident self-starter with a high level of drive.
  • Self-motivated, committed, determined, diligent, and trustworthy nature.
  • Results-oriented, resourceful, resilient, meticulous, has initiative, and willing to be hands-on when required.


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