Customer Service Representative

5 days ago


Syracuse, New York, United States US Tech Solutions Full time
About the Role

We are seeking a highly motivated and process-oriented individual to join our Customer Care Center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer support to homeowners, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide top-notch customer support to homeowners via phone, email, and written correspondence.
  • Assist homeowners in locating local service providers and resolving issues related to Wi-Fi connectivity and remote access.
  • Manage all customer interactions, including inbound and outbound phone calls, emails, and written correspondence.
  • Collaborate with internal departments to resolve customer issues and identify areas for improvement.
  • Participate in departmental excellence initiatives and agent certifications to enhance your skills and knowledge.
Requirements
  • High School Degree or equivalent.
  • 2+ years of experience in a call center and troubleshooting.
  • Working knowledge of call center tools, such as CRM software and phone tools (Salesforce experience preferred).
  • Ability to handle 75-90 phone calls per day while maintaining a positive and responsive attitude.
  • Excellent customer service skills, strong written and oral communication skills, and proficiency in MS Office (specifically Word and Excel).
  • Strong analytical skills, accuracy, and attention to detail, as well as a sense of urgency and strong organizational skills.
About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are committed to delivering exceptional services that make a difference to people and our planet. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.



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