Customer Service Representative

1 week ago


Waverly, Minnesota, United States Pinnacle Bank Full time

Job Summary:

Pinnacle Bank is seeking a skilled Customer Service Representative to join our team. In this role, you will provide exceptional customer service by assisting customers with their banking needs, opening new accounts, and providing guidance on bank services.

Key Responsibilities:

  1. Cash Handling: Process deposits, cash checks, and perform various customer service-related duties with accuracy and efficiency.
  2. Account Management: Open and close individual and commercial deposit accounts, ensuring that all necessary documentation is obtained and accurate records are maintained.
  3. Sales and Marketing: Strive to achieve sales goals by being knowledgeable about products and services available to customers, making referrals, and promoting the bank's offerings.
  4. Operational Duties: Perform tasks such as vault operations, ATM settlement, research teller differences, and complete various reports as required.
  5. Customer Service: Provide top-notch service to customers, answering phone calls, assisting walk-in customers, processing check orders, and maintaining customer accounts.
  6. Team Player: Work collaboratively with colleagues to ensure seamless customer service and achieve departmental goals.

Requirements:

  • Education: High school graduate or equivalent.
  • Experience: A minimum of 24 months of prior banking experience, preferably in cash handling and customer contact roles.

Physical Demands:

  • Mobility: Ability to stand/walk for extended periods, climb stairs, stoop/kneel occasionally, and lift up to 20 pounds.

Compensation: Estimated annual salary: $45,000 - $60,000 based on location and experience. Pinnacle Bank offers competitive benefits packages, including medical, dental, and vision coverage, as well as retirement savings plans and paid time off.



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