Service Advisor

2 weeks ago


Ankeny, Iowa, United States Ken Garff Full time
About the Role:

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Ken Garff. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring seamless communication, and delivering high-quality service experiences.

Key Responsibilities:
  • Provide prompt and professional greetings to all customers
  • Offer personalized service by actively listening to customer inquiries and requests, identifying service needs, and resolving concerns
  • Keep customers informed about updates, estimates, and inspection results in a timely manner
  • Answer customer phone calls promptly and courteously, making every effort to satisfy the caller's inquiry
  • Review completed work and recommendations, collect payments from customers, and maintain accurate records
  • Stay up-to-date with Dealer Management System (DMS) and other essential software programs to manage customer information and service history
  • Ensure customer satisfaction by reviewing surveys and providing excellent service
What We Offer:
  • Competitive compensation package and 401k with company match
  • Maternity and Paternity Program
  • Paid Time off, plus holidays, plus a Personal Purpose Day
  • Medical, Dental, Vision, Disability Insurance, AD&D, and Life Insurance
  • Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, and Diabetes Management Program
  • Year-end bonus program for ALL employees (Garff Giveback)
  • Employee discounts on vehicle purchase, parts, service, and more

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