Store Operations Manager

2 days ago


Las Vegas, Nevada, United States Rebel Convenience Stores Full time
Store Operations Manager

Rebel Convenience Stores is seeking a highly skilled Store Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our store, ensuring a safe and customer-focused environment for our customers.

Key Responsibilities:
  • Assist the Store Manager in directing and supervising the retail operations of the store.
  • Take ownership and accountability of the store in the absence of the Store Manager.
  • Assist with the preparation of necessary reports and paperwork, and supervise staff.
  • Uphold professional conduct at all times, and maintain a positive attitude and demeanor.
  • Meet, greet, and thank customers in a friendly and timely manner, providing excellent customer service and handling complaints quickly and tactfully.
  • Help customers purchase products by using product and promotions/pricing knowledge.
  • Effectively utilize transactional equipment to efficiently process customer transactions.
  • Provide assistance and training to customer service associates, and lead customer service associates in utilizing transactional equipment.
  • Adhere to the Company Loss Prevention Policy, and maintain security controls regarding drive-offs, burglary, and theft prevention.
  • Maintain the cleanliness of the store, including food service equipment and facilities.
  • Organize and maintain the store, including restrooms, floors, counter tops, shelving, displays, merchandise, and parking lot.
  • Verify that all customers purchasing age-restricted products meet the allowable criteria for purchases.
  • Provide answers and information to store personnel regarding company policies and procedures.
  • Document all information pertaining to incidents on company-approved forms.
Requirements:
  • 2-4 years of experience as a Supervisor or Lead CSA at a retail store.
  • Must have a valid driver's license.
  • Must be at least 21 years of age.
  • High School diploma or GED preferred.
  • Must be authorized to work in the U.S.
  • Ability to communicate effectively in English, both in written and oral forms.
  • Strong capability to understand and follow oral and written instructions.
  • Skilled at basic arithmetic operations using addition, subtraction, multiplication, and division.
  • Demonstrated experience operating a cash register, computer console, and other related equipment and tools.
  • Knowledge and application of proper sanitation and safety requirements associated with food storage and serving.
  • Ability to learn basic and deep cleaning methods and procedures.
  • Familiarity and ability to perform various computer operations.
  • Demonstrated knowledge of a wide range of goods and services of a retail store.
  • Excellent multi-tasking skills with proven success in meeting established deadlines.
  • Be physically able to stand for long periods of time.
  • Experience planning, coordinating, and monitoring the work of others.
  • Ability to maintain a variety of logs, records, and reports related to the assigned functions.
  • Ability to work alone whenever necessary with minimal or no supervision/direction.
  • Approximately 75% of work indoors.
  • Ability to occasionally climb a ladder to store or retrieve materials, and/or place or remove signage.
  • Be exposed to intermittent outdoor hot or cold temperatures and external environmental insects when performing tasks outdoors.
  • Be exposed to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer.
  • Be exposed to intermittent noise (i.e., cash register, telephone, etc.).
  • Work in small spaces at times.

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, employee assistance program, 401k with company match, paid time off, and holiday pay. We also offer employee tuition assistance and a positive work environment.


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