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Chief Technology Officer

2 months ago

Marietta, Georgia, United States Cortavo, Inc. Full time
{"title": "Engineering Director", "description": "Job Overview

We are seeking a seasoned Engineering Director to lead our technical team and drive our managed IT services growth and success. This role is critical to bridging the gap between technical excellence and customer satisfaction.

The ideal candidate will enjoy engaging with customers to understand their IT environments, business goals, and challenges, as well as providing strategic guidance on their technology stacks. This guidance will align with industry best practices and future trends. The Engineering Director will also coach and develop engineering management talent, and foster a collaborative and loyal engineering culture.

Key Responsibilities

  • Customer Engagement and Strategic Guidance (50%):
  • Engage with customers to understand their IT environments, business goals, and challenges.
  • Provide strategic guidance and recommendations on technology stacks, ensuring alignment with industry best practices and future trends.
  • Build and maintain strong relationships with customers, acting as a trusted technology advisor.
  • Partner with customer success to conduct recurring technology business reviews and update customer IT strategic roadmaps.
  • Team Leadership and Development (25%):
  • Manage and mentor the Engineering Manager, fostering a collaborative and high-performance culture.
  • Oversee the engineering team, ensuring the delivery of high-quality services and solutions.
  • Ensure the development and implementation of training and development plans for the engineering team, as well as other technical teams throughout the organization including service desk and field services.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 10 years of experience in IT management, with at least 5 years in a leadership role.
  • Proven experience in customer engagement and providing strategic IT guidance.
  • Strong technical background with hands-on experience in datacenter and cloud environments.
  • Excellent leadership and team management skills, with a track record of developing high-performing teams.
  • Exceptional communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving abilities, with a focus on continuous improvement.

Preferred Qualifications

  • Masters degree
  • Managed Service Provider experience

Estimated Usage of Time

  • 50% - Customer Engagement and Strategic Guidance (~20 hours/week)
  • 25% - Team Leadership and Development (~10 hours/week)
  • 25% - Process and Infrastructure Improvement (~10 hours/week)
"}