Sales Support Associate
1 week ago
We are seeking a highly organized and detail-oriented Sales Support Representative to join our team at WEG Electric Corp. in Duluth, GA. This role provides critical support to our sales team and customers, ensuring timely and accurate order fulfillment and resolution of customer inquiries.
Key Responsibilities- Provide tracking information, freight charges, and PODs to support ISR's and customers.
- Process freight claims and collaborate with freight companies to ensure resolution.
- Submit corrected Bills of Lading to freight companies.
- Communicate with other departments to resolve credit and shipping issues.
- Create credit memos for pricing discrepancies.
- Issue return goods authorization to customers and work with warehouse personnel to ensure accurate restocking and closure.
- Run open order and credit reports to update monthly projections.
- Process rebate orders and Co-op dollars (credits) in Apprise.
- Order catalogs, brochures, and literature to fulfill customer requests.
- High School diploma or equivalent.
- Functional Microsoft Office skills.
- Data entry experience.
- Customer service skills.
- Familiarity with product catalogs and industry terminology.
- Basic knowledge of Business Operation System.
- 1+ year of related experience.
WEG is a leading industrial electric motor manufacturer in the Americas and one of the largest manufacturers in the world. We operate in the sector of capital goods, with five main businesses: Motors, Energy, Automation, Coatings, and Transmission & Distribution. Our US corporate office is located in Duluth, GA, with manufacturing units in Minnesota, Indiana, and Missouri. We offer a competitive compensation package and full benefits to our employees.
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