ServiceNow IT Asset Management Expert
2 weeks ago
As a ServiceNow IT Asset Management Expert at HexaQuEST Global, Inc., you will be responsible for managing and monitoring the IT Asset Repository for Software Assets. This includes tracking and capturing any changes on Software Assets, validating data accuracy, and investigating discrepancies. You will also determine capability to inventory Software Assets, help define alternative procedures, and assess the impact of major changes on Software Assets.
Key Responsibilities:
Update/close RITM for software requests
Evaluate if license is available by checking stock status
Entitlement process/License Assignment
Review and reconcile license compliance report
Investigate non-compliance and provide resolution
Validate software license creation
Create/Update Software Models/Create Standard Catalog/ Create Software Catalog entries
Receive PO Release and Invoice and perform 3-way match
Validate software discovery
Work with Platform Team to troubleshoot software discovery issues
Provide Software Inventory and license compliance-related reports
Update/maintain ITAM repository for accurate inventory count resulting from the SAM processes
Evaluate License Usage and harvest unused licenses
Understand software licenses product use rights
Knowledge of Catalogs
Knowledge of ServiceNow workflows
Flexera DataPlatform
Requirements:
At least 10+ years of ServiceNow experience and full cycle implementation of ServiceNow ITSM, ITAM including SAM Pro. Strong technical expertise and ability to perform complex tasks.
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