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HVAC Support Specialist

2 months ago

Flowood, Mississippi, United States VOLT Management Full time
{"title": "HVAC Customer Support Representative", "description": "Remote HVAC Customer Support Representative

This is a remote opportunity to work with a dynamic team as an HVAC Customer Support Representative. We are seeking a skilled and motivated individual to provide expert assistance to customers on product service, installation, repair, and general product inquiries for complex multi-family and large-scale commercial projects.

Key Responsibilities:

  • Provide expert assistance to customers on product service, installation, repair, and general product inquiries.
  • Troubleshoot errors, diagnose problems, and initiate the repair process for heat pumps.
  • Interpret and explain warranty information to customers.
  • Coordinate the return of malfunctioning or defective items for repair or replacement.
  • Utilize computerized systems for tracking requests, troubleshooting, assessing inventory, documenting resolutions, and determining warranty eligibility.
  • Follow up on customer calls to ensure resolution and maintain service records.

Requirements:

  • Field service experience related to HVAC equipment and heat pumps.
  • EPA Certification.
  • 2-4 years of customer service experience in related industry.
  • Ability to quickly learn new software and efficiently multitask.
  • Must have a positive, can-do attitude with a bubbly personality.
  • Excellent written and verbal communication skills with meticulous attention to detail.
  • Proficiency in MS Office Suite and other relevant software applications.
  • Ability to read and interpret technical instructions, safety rules, and procedure manuals.
  • Strong problem-solving abilities with adaptability in diverse situations.
  • Bilingual in Spanish is a plus.
  • Associate degree, Business School Certificate/Diploma, or equivalent post-high school training.

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

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