Application Support Engineer Digital Logistics
3 weeks ago
Customer Services
Req ID: 436657
Siemens Digital Industries Software specializes in the digital transformation of logistical processes. We are a leading IT provider in global supply chain management with a portfolio of end-to-end software and consulting solutions.
Strategic consulting and analysis, cloud-based solutions, software: Siemens Digital Industries Software offers all the tools needed to digitally integrate and optimize complex logistics networks.
We are currently hiring for Application Support Engineer to join our Siemens Digital Industries Software (SDL) team. The Support Engineer will represent SDL Global Support by guiding customers in identifying and solving application issues. This is a technical role that interacts with enterprise-level customers to isolate and solve complex logistics solution issues.
The Support Engineer will apply moderate skills of logistics applications and supporting technologies to investigate and resolve problems by making use of problem-solving skills and tools.
They will be responsible for setting customer expectations, identifying, isolating, and providing solutions for problems. They will regularly exercise discretion & judgment during customer consultations to assess issues and, when necessary, engage with colleagues across multiple departments.
Responsible for knowledge share demonstrations to peers and customers. The Support Engineer works with general supervision on issues to competently resolve customer issues.
This position requires good communication skills, strong team player, attention to detail and a strong desire to be a team contributor and learn and grow within the Siemens organization.
Responsibilities:- Ability to learn and apply deep knowledge of Siemens logistics applications.
- Perform customer support case management via web and phone communications.
- Work within a team environment to monitor customers issues, perform triage, troubleshooting and escalation routing as necessary.
- Provide customer assistance in a professional and efficient manner, adhering to well-established process and practice procedures.
- Partake in knowledge sharing activities, publishing knowledge base articles, providing technical presentations, reviewing documentation.
- Minimum bachelor's degree in computer science, Technology, or Engineering with at least 2 years working in a customer-facing support role.
- Proven work experience in implementing and programming web applications.
- Strong problem-solving skills on enterprise-level applications.
- Good JavaScript and SQL skills.
- Intermediate Web client development experience, understanding of Object-Oriented programming model.
- Intermediate Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio) skills.
- Good communication skills at various levels throughout an organization.
- Effectively communicate to all parties involved in English.
- Basic understanding of electronic data interchange (EDI) and web services.
- Demonstrates resilience and a good self-organization.
- Ability to learn fast and adapt to changing priorities.
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here.
We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow
Siemens Software. Transform the Everyday
The salary range for this position is $68,000 to $122,400 (Bay area $84,200 to $151,600) and this role is eligible to earn incentive compensation.
The actual compensation offered is based on the successful candidate's work location as well as additional factors, including job-related skills, experience, and relevant education/training.
Siemens offers a variety of health and wellness benefits to employees.
Details regarding our benefits can be found here:
In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).
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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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