To-Go Specialist Lead

3 weeks ago


Highland Park, Illinois, United States DeNucci's - Highland Park Full time

DeNucci's Highland Park, a premier restaurant by Ballyhoo Hospitality, seeks an experienced To-Go Specialist Lead to join our dynamic team. The ideal candidate will possess exceptional service standards, a passion for delivering top-notch dining experiences, and a keen eye for detail.

About the Role

This is an excellent opportunity to work in a fast-paced environment where you will be responsible for leading the to-go operations, ensuring seamless customer service, and maintaining a clean and safe workspace. As a key member of our team, you will have the chance to develop your skills, learn new menu items, and contribute to the success of our restaurant.

Key Responsibilities
  • Lead the to-go team and ensure efficient service delivery
  • Understand and perform job duties to meet the expectations of the restaurant and its customers
  • Perform all side work applicable to the assigned station
  • Participate in pre-shift meetings and learn new menu items
  • Answer phone calls and guide guests through menu options, addressing any questions about menu items, modifications, allergies, and dietary restrictions
  • Able to navigate Toast Dashboard and DoorDash tablet to manage takeout orders
  • Welcome all guests and provide responsive, professional, and gracious service at all times
  • Answer any questions about the menu, specific food items, wine list, or other inquiries from guests
  • Assist the Chef in expediting food to the takeout window
  • Maintain awareness of upcoming orders and status of delivery and takeout orders
  • Ensure that the expediter station and kitchen are stocked with togo supplies throughout service
  • Maintain a clean, safe environment at all times in the Dining Room and all service stations
Requirements
  • 1-3 years of restaurant experience
  • Knowledge of service, food, and beverage, generally involving at least 1 year of restaurant or takeout experience
  • Cleanliness, organization, and ability to work well in a team situation are crucial to this position
  • Food and wine knowledge a plus
  • Must be minimum age to serve alcohol
  • High school or equivalent education required
  • Possess a strong dedication toward learning, motivation to progress in a fine dining environment
  • Excellent basic math skills and ability to operate a cash register POS system and Microsoft-based computer systems

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as opportunities for growth and development within our company. If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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