Product Expert: Drive Sales Excellence as a Sales Manager

4 days ago


Michigan City, Indiana, United States Carter'sOshKosh Full time
About Carter's
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands. Our commitment to quality and customer satisfaction has earned us the #1 most-purchased children's clothing brand. We pride ourselves on providing a close-knit culture and investing in our teams through training and development programs, making a Carter's career more than just a job.

Job Summary
As a Sales Manager, you will be the first point of contact for our customers, providing exceptional service and product expertise to drive sales and customer satisfaction. You will work closely with the store team to maintain a positive, safe, and inclusive environment, consistently modeling service standards and omni-channel experience while coaching others to success.

Responsibilities
• Become a product expert of our brands to help families navigate every moment from preemie to size 14
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Maintain a genuine customer focus on the sales floor
• Foster a positive, safe, and inclusive environment for employees and customers
• Lead and execute an assigned business focus area through planning and detailed follow-through
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution

Requirements
• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• The ability to manage multiple tasks at once
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• A variety of skills and experiences
• A high school diploma or GED
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled

What We Offer
We offer a range of benefits and perks, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more. We also provide professional and personal development to help shape your career and support your growth as an individual. Our company culture is built on caring, teamwork, flexibility, and growth, making a Carter's career a fulfilling and rewarding experience.
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