Field Sales Support Specialist

6 days ago

Southfield, Michigan, United States Chemico Group Full time
Job Summary

The Chemico Systems Sales and Service Technician role is responsible for promoting and supporting sales of Chemico Systems products into select markets and customers, while providing technical support at customer sites to facilitate effective use of Chemico Systems products.

Key Responsibilities
  • Provide support and services for existing customer and product lines
  • Support sales of Systems products into select markets and customers
  • Support on-site training requirements
  • Develop chemical procedures and operational parameters
  • Manage all chemical systems within documented operational parameters
  • Troubleshoot chemical-related issues as necessary
  • Communicate with Business Development Manager and Sales/Service/Site Manager per on-site requirements
  • Coordinate on and off-site training activities
  • Ensure effective chemical application and proper consumption rates as needed
  • Identify and implement continuous process improvements
  • Work with appropriate site personnel to maintain chemical-related equipment
  • Research and act on Requests for Service
  • Participate on problem-solving team
  • Manage and/or support paint Detack operations
  • Confirm chemical metering equipment functionality to ensure proper dosing of chemicals. Advise appropriate personnel to repair/replace equipment as needed.
  • Perform required tests on the Detack system and make necessary changes and/or advise changes in treatment depending on results
  • Perform regular inspection of the sludge removal equipment and ensure proper operation
  • Notify appropriate customer personnel of any abnormalities, system problems, or out-of-spec test results
  • Keep accurate records of all testing and sludge removal
  • Makes presentations to internal/external management and personnel, communicating test findings and offering appropriate recommendations on processes (Service Report)
  • Performs other duties and assignments as required
Requirements
  • Works effectively with all levels of internal/external management, personnel, customers, and suppliers
  • Possesses strong communications and presentation skills
  • Demonstrates ability to utilize technology for communication of analyses, results, and problem-solving
  • Achieves goals and objectives as determined by management
  • Works independently; self-motivated and self-directed
  • Demonstrates resourcefulness in obtaining product information from suppliers and manufacturers to achieve goals
  • Works effectively as a contributing team member
  • Successfully manages and prioritizes multiple projects within fluctuating operational demands
  • Demonstrates strong analytical and problem-identification and resolution skills
  • Accepts challenges, identifies needs, and is willing to work on new projects
  • Prolonged periods of standing and walking in large industrial environments
  • Ability to maintain a high level of visual attention and mental concentration for significant periods of time
  • Prolonged periods of sitting and exposure to computer screens
  • Ability to lift up to 50 pounds
  • Occasional travel required
  • Bachelor's degree in biology, chemistry, engineering, or technical discipline and/or equivalent work experience in a chemical/industrial environment preferred
  • 3-5 years of experience in paint Detack preferred
  • Computer proficient with the ability to use Microsoft Office Suite and the internet required
Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Ability to sit for prolonged periods of time in front of a computer
  • Ability to stand for prolonged periods and walk within very large industrial environments
  • Ability to lift up to 50 pounds
Travel

Overnight travel may be required - potentially up to 25%

Work Location

Remote, within Metro Detroit Area

EEO Statement

Chemico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Chemico complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Chemico expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of Chemico employees to perform their expected job duties is absolutely not tolerated.

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