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Customer Care Associate

2 months ago

Brattleboro, Vermont, United States Portland Glass Full time

Company Overview

Portland Glass

At Portland Glass, we prioritize exceptional customer interactions and uphold a standard of service that reflects our core values. We are recognized as a leader in the glass service industry, committed to professionalism and ensuring a healthy work-life balance for our employees. Our dedication to quality control and workplace safety distinguishes us from our competitors, and our team members are celebrated for their expertise and commitment.

Benefits of Joining Our Team

We offer a comprehensive benefits package that includes:

  • Paid Time Off
  • Paid Holidays
  • 8-hour shifts with opportunities for overtime
  • Voluntary Major Medical options
  • Dental and Vision Insurance
  • 401K Plan
  • Health Savings Account (HSA)
  • Critical Illness and Accident Insurance
  • Paid Uniform Allowance
  • Paid Training Programs
  • Bonus Opportunities and Incentives
  • Weekly Pay

Our company culture is built on trust and genuine care for one another, making Portland Glass a great place to work.

Role Responsibilities

As a Customer Service Representative, your daily tasks will include:

  • Answering incoming calls
  • Assisting customers with inquiries
  • Processing necessary paperwork
  • Generating sales leads
  • Following up on estimates and quotes
  • Scheduling installations

Qualifications for Success

The ideal candidate will demonstrate:

  • A background in customer service
  • Strong organizational skills
  • A willingness to learn and adapt to company protocols
  • Excellent interpersonal skills
  • The ability to multitask effectively
  • Proficiency in computer skills

Work Ethic and Professionalism

We seek individuals who possess a strong work ethic, integrity, and a commitment to meeting customer needs. A positive attitude and the ability to collaborate with others are essential.

Safety and Professional Standards

All employees are expected to adhere to company safety policies and maintain a professional demeanor while interacting with customers, vendors, and colleagues. A clean workspace and personal grooming standards are also important.

Physical Demands

This role may require regular movement, operating office equipment, and handling light materials in a typical office environment. Candidates should be prepared for physical activities such as walking, bending, and lifting.