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Bilingual Customer Service Representative

2 months ago

McAllen, Texas, United States Expert Recruitment Full time

Job Summary:

Expert Recruitment is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding customer expectations.

Key Responsibilities:

  • Provide bilingual customer service to clients via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer complaints and concerns
  • Meet or exceed customer satisfaction targets
  • Stay up-to-date on company policies and procedures

Requirements:

  • 2+ years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Valid Texas driver's license and clean driving record
  • GED or high school diploma
  • Stable work history and high energy
  • Computer literate, including basic QuickBooks, Word, Excel, Outlook, and copying and filing
  • Ability to obtain a forklift license

What We Offer:

  • A competitive hourly rate of $16-17
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development