Technical Support Specialist

1 month ago


Westlake Village, California, United States iPayment Full time
Job Summary

The Technical Support Level I representative is responsible for providing exceptional customer service and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment.

Key Responsibilities
  • Answer and resolve incoming merchant and agent inquiries
  • Provide product information, troubleshooting, and diagnostics
  • Work well under pressure and handle escalated issues
  • Navigate all systems used within the Technical Support Department
  • Representative should have a good working knowledge of the industry
  • Representative must have a good rapport with co-workers and supervisors
  • Must show dependability (good attendance history)
  • Must be able to multi-task
  • Must show good phone skills etiquette
  • Must show initiative and display good teamwork
  • Knowledge and understanding of how various POS equipment's functionality and troubleshooting
  • Ability to create downloading files for POS equipment and assist the merchant and agent on how to successfully complete a download
  • Must obtain and continue to acquire technical knowledge, as it relates to POS equipment and the industry
  • Provide consistent and accurate information to our merchants and agents
  • Must understand and be able to meet all statistical requirements set forth for a Technical Support level I representative
  • Must understand and comply with company and department's attendance and punctuality policy and procedure
Requirements
  • Must have basic knowledge of Windows-based programs
  • Must understand and be able to navigate all systems used within the Technical Support Department
  • Must be familiar with download procedures and functions for all supported terminals
  • Must understand how to build and edit a download file
  • Representative should be meeting all current position requirements
  • Must hold an average of 95% or better on all quality monitors


  • Westlake Village, California, United States L-Acoustics Group Full time

    Job Title: Customer Service Technical Support SpecialistJob Summary:We are seeking a highly skilled Customer Service Technical Support Specialist to join our team at L-Acoustics Group. The successful candidate will be responsible for the inspection, diagnosis, repair, and testing of L-Acoustics' electronics and loudspeaker products.Key...


  • Westlake Village, California, United States iPayment Full time

    The Technical Support Level I representative is responsible for providing top-notch service to our merchants and agents by answering and resolving incoming inquiries related to point-of-sale (POS) equipment.The role involves providing product information, troubleshooting, and diagnostics, as well as navigating all systems used within the Technical Support...

  • IT Support Specialist

    4 weeks ago


    Westlake Village, California, United States Warner Pacific Full time

    Job SummaryWarner Pacific is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical end-user support related to Enterprise Microsoft Windows and Apple endpoints, including associated software & hardware for internal staff. This is a full-time, fully remote position...


  • Westlake Village, California, United States ITCO Solutions, Inc. Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at ITCO Solutions, Inc. in Westlake Village, California. The successful candidate will be responsible for designing, specifying, configuring, installing, and maintaining local and wide area network hardware, software, and telecommunications services.Key...


  • Westlake Village, California, United States AAA Full time

    Travel Support SpecialistAt AAA, we're looking for a skilled Travel Support Specialist to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our members before, during, and after their trips.Key Responsibilities:Answer and service all incoming calls and emails related to travel...


  • Westlake Village, California, United States Cortica Full time

    Clinic Aide Role at CorticaCortica is seeking a highly reliable and well-organized Clinic Aide to join its growing team in Westlake Village, CA. As a Clinic Aide, you will support a rapidly growing organization focused on delivering clinical and operational excellence.Key Responsibilities:Prepare and sanitize treatment rooms, equipment, common areas, and...


  • Westlake Village, California, United States BJ's Restaurant & Brewhouse Full time

    Becoming a member of the BJ's Restaurant & Brewhouse team as a Sanitation Specialist comes with numerous responsibilities. Your role will involve performing scheduled and unscheduled deep cleaning and sanitation tasks to ensure the highest standards of cleanliness and hygiene in the restaurant premises. You will also be responsible for maintaining a clean...

  • Nurse Specialist

    4 weeks ago


    Westlake Village, California, United States TotalMed Staffing Full time

    About this Role:As a dedicated Nurse Specialist with TotalMed Staffing, you will have the opportunity to work in a dynamic and supportive environment. This position offers a chance to make a meaningful difference in the lives of patients and their families. With a focus on oncology, you will be part of a team that provides compassionate and high-quality...


  • Westlake Village, California, United States Caldera Medical Full time

    Job Title: Regulatory SpecialistCaldera Medical is seeking a highly skilled Regulatory Specialist to join our team. As a key member of our regulatory affairs team, you will be responsible for developing and implementing medical device regulatory strategies to obtain timely approvals from worldwide regulatory bodies.Key Responsibilities:Develop and implement...


  • Westlake Village, California, United States LHH Full time

    Job Title: Learning and Development SpecialistOur client, a leading organization in the industry, is seeking a highly skilled Learning and Development Specialist to join their team. As a key member of the Learning and Development team, you will play a pivotal role in designing, developing, and implementing engaging and effective learning content for...


  • Westlake Village, California, United States College Hunks Hauling Junk & Moving Full time

    Compensation: $17 - $30 total compensation to include tips and bonus payCollege Hunks Hauling Junk and Moving is seeking a Junk Removal Specialist to join our team.As a Junk Removal Specialist, you will have the opportunity to work in a fast-paced environment, providing excellent customer service while removing junk and debris from residential and commercial...

  • Data Entry Specialist

    4 weeks ago


    Westlake Village, California, United States MVV Travel & Tourism Full time

    MVV Travel & Tourism is seeking a detail-oriented Data Entry Specialist to accurately enter data into the company database.Key Responsibilities:Collect and analyze data to identify trends.Generate detailed reports.Maintain internal databases and organize documents.Verify data accuracy and support administrative tasks as needed.Requirements:High school...


  • Westlake Village, California, United States The Jonus Group Full time

    Job Title: Insurance Account Executive - Transportation SpecialistJob Summary:We are seeking an experienced Insurance Account Executive - Transportation Specialist to join our team at The Jonus Group. As a key member of our commercial insurance team, you will be responsible for delivering exceptional service to our clients in the transportation...

  • Medical Assistant

    3 weeks ago


    Westlake Village, California, United States UCLA Health Full time

    Job SummaryUCLA Health is seeking a highly skilled Medical Assistant to join our team in providing exceptional patient care in the ambulatory setting. As a Medical Assistant, you will play a vital role in recognizing normal and abnormal signs and symptoms, providing support during life-threatening emergencies, and performing basic administrative, clerical,...


  • Westlake Village, California, United States 1-800 WATER DAMAGE of Thousand Oaks Woodland Hills Full time

    Job SummaryWe are seeking a highly skilled Water Mitigation Specialist to join our team at 1-800 WATER DAMAGE of Thousand Oaks / Woodland Hills. As a key member of our team, you will be responsible for responding to emergency water loss calls, performing necessary work, and ensuring seamless communication with our clients and partners.Key...


  • Westlake Village, California, United States BAM Property Group LLC. Full time

    Job OverviewBAM Property Group LLC is seeking a driven and ambitious Real Estate Acquisitions Specialist to join our team. As a key member of our acquisitions and wholesaling team, you will be responsible for sourcing on-market and off-market real estate investment opportunities.Key Responsibilities:Search the MLS and other platforms to identify potential...


  • Westlake Village, California, United States Ember Technologies, Inc. Full time

    Job SummaryWe are seeking a highly skilled Financial Operations Specialist to join our team at Ember Technologies, Inc. This role will play a key part in managing day-to-day accounting operations, ensuring accurate financial reporting, and supporting various accounting processes.The ideal candidate will be comfortable handling a range of accounting tasks,...


  • Westlake Village, California, United States Specialty Surgical Center Of Thousand Oaks, LP Full time

    Job SummaryWe are seeking a highly skilled Sterile Processing Technician to join our team at Specialty Surgical Center Of Thousand Oaks, LP. As a key member of our perioperative services team, you will be responsible for processing and sterilizing surgical and hospital instruments and equipment.Key ResponsibilitiesDecontaminate and process instruments,...


  • Westlake Village, California, United States Ember Technologies, Inc. Full time

    Job OverviewWe're seeking a highly skilled Financial Operations Specialist to join our team at Ember Technologies, Inc. This role will play a key part in managing our day-to-day accounting operations, ensuring accurate financial reporting, and supporting various accounting processes.The ideal candidate will be comfortable handling a range of accounting...


  • Westlake Village, California, United States At Home Therapies Full time

    About the Role:We are seeking a passionate part-time Occupational Therapist to join our growing team at At Home Therapies. As a home care specialist, you will have the opportunity to work on your own with support available anytime you need it, build your own schedule and mile radius, and enjoy a dynamic company partnership to ensure career stability.Key...