Field Operations Clerk

2 weeks ago


Gary, Indiana, United States Estes Express Full time
Job Title: Clerk II-Field Operations

At Estes, we are seeking a highly organized and detail-oriented individual to fill the role of Clerk II-Field Operations. As a key member of our operations team, you will be responsible for ensuring the smooth flow of goods and services to our customers.

Key Responsibilities:
  • Answer telephones with a high call volume and direct calls with accuracy
  • Maintain accurate records of items received or shipped and check against bill of lading, recording any discrepancies
  • Prepare all paperwork and repackaging of OSandD freight
  • Maintain a clean and organized OSandD area
  • Contact customers to schedule appointments for freight delivery
  • Identify freight bills requiring special delivery instructions
  • Respond to customer inquiries regarding bill of lading and provide proof of delivery
  • Investigate and resolve customer complaints concerning billing or services rendered
  • Verify and process paperwork and procedures concerning claims, charges and tracing of freight
  • Scan and/or image bill of lading receipts
  • Transfer information from the bill of lading to the bill format to prepare bills for freight movement
  • Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment
  • Place shipments on-hand
  • Assist with handling dispatch phones to assist with customers and drivers
Requirements:
  • High School Diploma or General Education Degree (GED)
  • Experience in billing, collections, tracing and OSandD preferred
  • Computer skills; proficient in MS Word and Excel required
  • AS400 experience strongly preferred
  • Strong customer service skills
  • Good clerical skills
  • Excellent verbal and written communication and listen skills
  • Ability to lift approximately 20 lbs.
Work Environment:

Frequently exposed to work near moving mechanical parts and fumes or airborne particles. May be required to work in high/precarious places, with hazardous materials, and in various weather conditions. Noise level in the work environment ranges from quiet to loud.


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