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Client Service Representative

2 months ago

Fremont, California, United States VetnCare Full time
{"title": "Client Service Representative", "content": "About the Role

VetnCare is a clinically led community of AAHA-accredited hospitals in Northern California. We prioritize locally managed hospitals and put leadership in the hands of veterinarians. Our comprehensive clinical approach, Advanced General Practice, bridges the gap between preventative and advanced care through continuing education and mentorship.

Your Impact

You will be the first point of contact for pet parents, ensuring they feel supported and informed throughout their visit. As a Client Service Representative, you will play a crucial role in creating a warm and caring environment that enhances our patients' and pet parents' overall experience.

Key Responsibilities
  • Act as a client-patient advocate to ensure pet parents receive all pertinent information about their pet's healthcare.
  • Check in and greet visitors, answer telephones, and guide clients and their pets to exam rooms.
  • Manage appointment schedules and confirm appointments using our practice management system.
  • Place outbound calls for follow-ups and reach out to prospective clients.
  • Present and explain fees, including processing payments.
  • Ensure the facility is neat and clean at all times.
Qualifications
  • High school degree or equivalent.
  • 1+ year of experience in customer support, administration, hospitality, client services, or a related field.
  • Excellent communication skills and ability to handle phone systems.
  • Computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
  • Able to concentrate on multiple problems at once.
  • Excellent time management and prioritization skills.
  • Customer-focused for positive customer experience and resolution.
  • Comfortable with animals.
Benefits
  • Medical, Dental/Vision.
  • FSA/HSA.
  • Talkspace: Free Online/On-demand therapy.
  • PTO.
  • 401k with Employer Match.
  • Pet Hospital Discount.

VetnCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

", "lang_code": "en-US"}