Retail Customer Service Representative

3 days ago


Stevens Point, Wisconsin, United States Festival Foods Full time
About Festival Foods

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

Our Mission

At Festival Foods, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests even in our extensive associate benefits and programs.

Job Summary

As a Retail Customer Service Representative, you will be responsible for ensuring every shopper leaves ready to return again. This includes engaging with guests, processing sales efficiently, and handling monetary transactions with care.

Your Responsibilities
  • Engage with Guests: Engage in friendly conversations, make eye contact, and ensure every guest feels welcome and valued.
  • Efficient Transactions: Scan grocery items, process sales and efficiently, and handle monetary transactions with care.
  • Bagging with Care: As needed, bag items thoughtfully to ensure products reach their destination in the condition they left our store.
  • Stay Informed: Maintain awareness of all promotions and advertisements to assist guests effectively.
  • Maintain Order: Keep your register station neat and well-stocked with necessary supplies.
  • Communication: Relay guest requests to the Guest Services leadership team as needed to ensure guest satisfaction.
  • Quality Standards: Ensure all quality and quantity standards are met, especially during peak times at 10 am and 5 pm.
Requirements

To excel in this role, you should have:

  • Customer Service Skills: Ability to engage with guests and provide outstanding service.
  • Retail Experience: Ability to process information and merchandise transactions and handle cash and media at registers.
  • Communication: Strong ability to communicate effectively with both customers and team members.
  • Accuracy: Ability to read, count, and write accurately to ensure precise transactions.
  • Equipment Operation: Ability to operate all equipment necessary to perform the job.
Compensation

The estimated salary for this position is $12-$15 per hour, depending on experience. Our associates also enjoy an industry-leading 15% discount on their grocery purchases, weekly pay, premium pay on Sundays and holidays, two-week advanced scheduling, vision and dental insurance, paid parental leave, fitness reimbursement program, and retirement savings plans.



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