Customer Support Professional

5 days ago


Stevens Point, Wisconsin, United States Ki Mobility Full time
Job Title: Customer Support Professional

Ki Mobility seeks a detail-oriented and skilled customer support professional to join our team. This role involves interacting with clinical professionals worldwide, providing information, and resolving concerns related to highly configurable products.

Key Responsibilities:
  • Provide accurate and timely responses to customer inquiries via phone calls and emails.
  • Resolve customer complaints by listening, determining the cause, and finding solutions using reference documentation and collaborating with Ki team members.
  • Answer questions on chair adjustments, specifications, delivery estimates, and tracking details.
  • Consult with the Customer Service Technician to provide technical information to customers.
  • Continuously learn about our products and retain that knowledge to quickly and accurately assist our customers.
  • Review customer purchase orders for accuracy and compatibility with corresponding Ki Mobility orders.
  • Maintain accurate documentation of customer interactions.

Requirements:
  • Minimum 2 years of relevant experience required.
  • Proficiency with computer applications and equipment.
  • Bilingualism is a plus.

Working Environment:
  • Standard working conditions include an office environment and manufacturing environment.
  • Full-time (40 hours) schedule with standard hours from 9:00 am to 6:00 pm, Monday through Friday.
  • The position may require extended hours or overtime on occasion.
  • The job requires frequent sitting, wrist manipulation, walking, and standing.
  • Lifting up to 25 pounds occasionally is required.

Compensation: The estimated salary for this position is $19.50 per hour, which translates to approximately $40,800 per year, based on a 40-hour workweek.

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