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Network Field Services Lead

1 month ago

San Francisco, California, United States University of California, San Francisco Full time
Job Summary

The Network Field Services Lead will oversee the management and development of the company's computer network infrastructure, ensuring reliable technical accessibility for individuals engaged in vital medical and health research work. This role will involve providing secure internet and network services, managing IT services, and maintaining data systems.

Key Responsibilities
  • Manage and maintain the company's computer network infrastructure
  • Provide secure internet and network services
  • Manage IT services and maintain data systems
  • Support end-users and manage system updates, repairs, and connectivity issues
  • Troubleshoot network issues, optimize performance, and implement protocols
  • Oversee software and hardware updates, and manage data storage, disaster recovery, and network resilience
  • Provide specialized technical support to other employees in the organization
Requirements
  • Bachelor's degree or equivalent combination of experience/training in computer science, engineering, computer information systems, or related field
  • 3-5+ years of expert experience working in network services, information technology, or network operations
  • Significant experience in the installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of network systems, parts, and accessories
  • Robust knowledge of asset management software or systems
  • Demonstrated ability to supervise and coordinate the installation, maintenance, and repair of network equipment
  • Demonstrated knowledge about local, state, and federal regulations related to IT systems, privacy laws, safety standards, and service level agreement adherence
  • Significant knowledge of wired and wireless communications networks, LAN/WAN, network systems, and technologies such as VLAN, DHCP, VoIP, Spanning Tree Protocol, fiber optics cabling/transceivers, and wireless
  • Advanced analytical and problem-solving skills, with the ability to identify and resolve complex network issues
  • Demonstrated written and verbal communication skills and ability to communicate work assignments to small teams
  • Demonstrated experience presenting technical information to audiences of technical and non-technical stakeholders
  • Experienced with project management and ability to delegate responsibility, track project progress, and manage daily work expectations
  • Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues
Preferred Qualifications
  • Experience in complex higher education environments, serving academic, medical, and research and administrative functions of a large public university
  • Building Industry Consulting Service International (BICSI) Installer CompTIA Network+Cisco Certified Technician (CCT)
About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence – also known as our PRIDE values.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.