IT Support Specialist
5 days ago
We are seeking a highly skilled IT Systems Technician to join our team at The Phoenix Group Advisors.
Key Responsibilities:- Entry of time and expense data into the Professional Services Automation (PSA) system
- Setup and configuration of client equipment including workstations, network switches, wireless devices and firewalls
- Maintain client inventory and documentation in the PSA and documentation systems
- Assist in data entry, data export and reporting via the PSA and documentation systems
- On-Call rotation with hours of 5pm ET to 10pm ET during weekdays and 9am ET to 9pm ET on weekends
- Education/experience in technologies including, Microsoft Office 365, Azure Active Directory, Intune, computer hardware and basic networking
- Education/experience with VMware ESX, SonicWall, Unifi, Dell Networking, and RMM are a plus
- Working knowledge of desktop hardware and peripherals, desktop applications, operating systems, and networking devices
- Understanding of the OSI Model and how to troubleshoot the different layers
- Associate of Applied Science program in Information Technology, Computer Information Systems, Computer Science or equivalent from an accredited institution or equivalent technology industry experience
- CompTIA or MCSA certification preferred
- Two years relevant work experience
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
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