Technical Support Specialist

2 days ago


Valhalla, New York, United States Oracle Full time
Job Summary

Oracle is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide day-to-day technical support for end-user hardware and software needs and project-based support onsite.

You will be responsible for providing audio visual support for teleconferencing, routine technical support and maintenance for endpoints, printers, and network systems including hardware, applications, operating systems and connectivity.

Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed.

You will also be responsible for prioritizing and escalating issues when appropriate, using knowledge transfer forums to identify and resolve problems as well as contribute to all phases of desktop support, including coordination, on-call rotation, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Key Responsibilities:

  • Provide technical support for end-user hardware and software needs
  • Provide audio visual support for teleconferencing
  • Perform routine technical support and maintenance for endpoints, printers, and network systems
  • Troubleshoot hardware and software issues
  • Document resolution and support as needed
  • Install, configure, and update end-user desktop and laptop software
  • Prioritize and escalate issues when appropriate
  • Contribute to all phases of desktop support

Requirements:

  • Technical understanding of A/V and Information Technology (IT) systems
  • Up-to-date awareness of A/V technologies and their functions
  • Extensive knowledge of the architecture, cabling, and control system requirements of A/V technologies

What We Offer:

  • A comprehensive benefits package
  • A competitive salary range
  • Opportunities for career growth and development

Oracle is an Equal Employment Opportunity Employer.


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