IT Systems Support Specialist

6 days ago


Valhalla, New York, United States The Phoenix Group Full time
Job Title: Information Technology Support Specialist

We are seeking a highly skilled IT Systems Technician to join our team at The Phoenix Group Advisors.

Key Responsibilities:
  • Enter time and expense data into the Professional Services Automation (PSA) system
  • Manage work-related tasks and schedule in the PSA system
  • Complete regular training on line-of-business systems used internally and on client networks
  • Configure and set up client equipment, including workstations, network switches, wireless devices, and firewalls
  • Maintain client inventory and documentation in the PSA and documentation systems
  • Assist in data entry, data export, and reporting via the PSA and documentation systems
  • Communicate effectively with clients and team members
Requirements:
  • Education/experience in technologies including Microsoft Office 365, Azure Active Directory, Intune, computer hardware, and basic networking
  • Experience with VMware ESX, SonicWall, Unifi, Dell Networking, and RMM is a plus
  • Working knowledge of desktop hardware and peripherals, desktop applications, operating systems, and networking devices
  • Understanding of the OSI Model and troubleshooting skills
  • Ability to work in a team-oriented environment and independently in a fast-paced setting
Preferred Qualifications:
  • Associate of Applied Science program in Information Technology, Computer Information Systems, Computer Science, or equivalent from an accredited institution or equivalent technology industry experience
  • CompTIA or MCSA certification preferred
  • Two years relevant work experience
Travel Requirements:

Valid State of New York driver's license and access to a working/insured automobile may be required for occasional visits to customer locations.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind.



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