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Operations Director

2 months ago

Shepherdsville, Kentucky, United States AutoNation Full time
Job Summary

We are seeking an experienced Operations Director to oversee AutoNation Mobile Service field operations in a designated territory. As a key member of our team, you will be responsible for ensuring the strategic vision of AutoNation Mobile Services is executed efficiently, measurably, and scalably.

Key Responsibilities
  • Review work forecasts and determine productivity requirements to meet regional objectives.
  • Optimize market coverage in your area and service areas of existing AutoNation Mobile Service vans.
  • Run daily stand-ups with technicians at the HUB.
  • Develop and execute fleet service standard operating procedures.
  • Manage, motivate, and grow the technician workforce, focusing on required skill levels and directing towards efficiency.
  • Enhance the current workshop and stocking infrastructure, identifying and contracting a suitable operations home base.
  • Collaborate with parts and dispatch central team members to enhance pre-booking and Repair Order volume growth.
  • Manage and develop a team of fleet designated managers, team leaders, service technicians, service advisors, and reinforce the role of the launch manager in close alignment with the sales team.
  • Cooperate closely with the fleet sales team members to achieve service sales targets and maintain customer satisfaction.
  • Specify digital product requirements supporting efficient service execution.
  • Work on site to perform field visits, coach, manage, motivate, and grow the technician workforce for Fleet, focusing on required skill levels and directing towards efficiency.
  • Enhance the current hubs and stocking infrastructure.
  • Interact daily with sales and account management to ensure all stakeholders are aligned.
  • Be the point of escalation for material service-related issues and proactively recommend go-forward solutions.
  • Ability to travel.
  • Identify improvement opportunities and initiate optimization measures along with fleet service operations.
Requirements
  • An undergraduate degree from an accredited college or university is preferred.
  • 5+ years of experience in operations management, process design, and execution across various teams and regions.
  • Experience in establishing partnership-focused operating procedures with the ability to find workable compromises across the entire company.
  • Industry experience in automotive, mobility, home services, or a delivery-related business.
  • Experience in leading operations teams across various operation sites.
  • Experience overseeing and growing customer-related operations, including customer service and field services.
  • Strong ability to manage and motivate staff through excellent communication and operational involvement.
  • Experience with directly interacting with customers and issue/conflict resolution.
  • Knowledge on how to leverage data analytics to support change management and standardize procedures across teams/regions.
Benefits
  • Competitive compensation and 401k matching.
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Exclusive RX Pet program offering discounts on medications.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
  • Join our mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.