Hotel Management Leadership Position

7 days ago

Magnolia, Texas, United States Moodynational Full time

**Job Summary**

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Moody National Management, LP. As a key member of our hotel management team, you will be responsible for planning and managing the operations of our hotel to achieve customer satisfaction and quality service while meeting/exceeding financial goals.

**Key Responsibilities:**

  • Effectively manage the staff of multiple hotel departments, including front office, housekeeping, and food and beverage.
  • Hire, train, develop, empower, coach, and counsel staff members to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Implement company and brand programs, develop and manage property programs, and manage the operations of assigned functions in a manner consistent with the requirements of the management contract, the franchise agreement, federal/state laws and regulations, and the policies/procedures of the company.
  • Develop, recommend, implement, and manage the hotel's annual and long-term operation, sales, and marketing, capital, revenue, expense, and profit goals to meet/exceed owner and corporate management expectations.
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow, and associate performance to maintain a high level of customer satisfaction.
  • Implement emergency procedures to ensure appropriate protection for hotel guests, staff, and company assets; develop and deliver related training.
  • May collect outstanding accounts receivable and resolve accounts payable issues with vendors.
  • Maintain and update personnel and payroll records in compliance with company policies and procedures; monitor and direct effective employee orientation and training activities.
  • Monitor employees to ensure compliance with safety policies and procedures; provide employees with related equipment and clothing items in accordance with company policy.
  • Prepare and submit all reports to the General Manager and corporate management as requested and according to scheduled due dates.
  • Assume responsibilities of any line-level employee, as needed.
  • May assume the responsibilities of the General Manager in their absence.
  • Perform special projects and other responsibilities as assigned.

**Requirements:**

  • Advanced knowledge of the hospitality and business management fields and of all policies and procedures relating to hotel operations.
  • Strong interpersonal, customer service, and organizational skills.
  • Good management/supervisory skills.
  • Ability to study, analyze, and interpret complex activities or information to identify and resolve problems.
  • Ability to make decisions with only general policies and procedures available for guidance.
  • Excellent verbal and written communication skills and ability to interface effectively with all levels of employees and management, guests, owners, and investors.
  • Intermediate proficiency with all hotel-related systems and software.
  • Intermediate proficiency with MS Office products, including Word, Excel, and Outlook.
  • Excellent leadership, managerial/supervisory, and organizational skills.
  • Good understanding of basic accounting functions and financial statements, including profit and loss and balance sheet statements.
  • Ability to study, analyze, and interpret complex activities or information to identify and resolve problems and make decisions with only general policies and procedures available for guidance.
  • Ability to read, write, and speak effectively in English; some proficiency with speaking a second language highly desirable.
  • Ability to work well in a team environment.
  • Ability to follow corporate standards and procedures.

**Education and Experience Requirements:**

  • Undergraduate degree in Hospitality, Business, or related field preferred, but not required.
  • 3+ years of experience as a manager of one or more hotel departments in hospitality.

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