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Enterprise Sales Specialist

2 months ago

Walnut Creek, California, United States Verizon Full time
Unlock the Power of Customer Experience

Verizon is seeking a highly skilled Enterprise Sales Specialist to join our Connected Experiences team. As a key member of our sales organization, you will be responsible for identifying, developing, and closing new business opportunities with enterprise clients.

Key Responsibilities:
  • Prospecting and Lead Generation: Identify and target enterprise accounts, focusing on building relationships with key business decision-makers (C-suite, IT, business line and operations leaders) in need of an incremental or complete contact center and calling/collaboration transformation.
  • Consultative Selling: Use a consultative sales approach to understand the customer's business objectives, challenges, and requirements. Offer tailored advisory solutions that improve customer experience, optimize operations, and drive business value.
  • Solution Expertise: Become a subject matter expert on our advisory services, customer experience, contact center, voice security, and calling/collaboration solutions, including cloud-based platforms, AI-driven customer interactions, workforce optimization, omnichannel integration, and analytics.
  • Sales Strategy Development: Work closely with internal stakeholders (sales teams, sales engineers, product teams, pricing/contract teams and consulting services) to develop customized sales strategies for each client, aligning with their business needs and growth objectives to capture new logos.
  • Pipeline Management: Manage the full sales cycle, from lead generation to contract negotiation and closing, ensuring that sales goals and revenue targets are met or exceeded.
  • Market Research: Stay current with industry trends, competitive landscape, and emerging AI and digital technologies in calling, voice security, and contact center solutions, leveraging this knowledge to advise clients and differentiate our offerings with end-to-end solutions.
  • Customer Relationship Building: Establish and nurture long-term relationships with clients to position the company as a trusted advisor and preferred partner for future growth opportunities.
  • Collaboration: Partner with marketing, product, and account teams to support the development of go-to-market strategies, sales collateral, and demand-generation activities.
Requirements:
  • Bachelor's degree and four or more years of work experience selling consulting services.
  • Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
  • Proven track record of success in enterprise sales, with experience in selling complex solutions to mid and large enterprises (preferably in contact center or customer experience technology).
  • Strong understanding of contact center technologies, including cloud platforms, AI, omnichannel solutions, and customer service software.
  • Ability to effectively communicate and build relationships with senior-level executives, presenting both technical and business-focused value propositions.
  • Exceptional consultative selling, negotiation, and closing skills.
  • Experience in managing complex sales cycles and navigating large enterprise environments.
  • Strong interpersonal and communication skills, with the ability to influence and lead conversations with clients.
Preferred Qualifications:
  • Experience with contact center technologies such as AWS Connect, Genesys, Cisco, or similar platforms.
  • Sold strategic enterprise solutions encompassing IP Telephony (SIP), VolP/PBX, IP Consulting, Voice Security, Professional Services, or Outsourcing in a commissioned-based environment.
  • Bachelor's degree in Business, Information Technology, or a related field.

This is a high-impact role that offers the opportunity to influence the future of customer experience for some of the largest organizations in the world. If you're passionate about technology and sales and if Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every qualification listed above.

Work Environment:

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Equal Employment Opportunity:

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.