VIP Host Liaison

13 hours ago

Las Vegas, Nevada, United States Brooklyn Bowl Las Vegas Full time

About the Role

Brooklyn Bowl Las Vegas is seeking a highly motivated and enthusiastic VIP Host to join our team. As a VIP Host, you will be responsible for delivering exceptional guest experiences, ensuring that our VIP guests feel valued and appreciated throughout their visit.

Key Responsibilities

  • Sell VIP upgrades, such as premium seats and priority entry, to concert patrons on nights of shows
  • Handle sales from inquiry to experience fulfillment, working closely with the VIP Lead and Event Sales Team
  • Supervise and train team members on VIP processes and procedures
  • Check in, escort, and anticipate VIP client needs throughout their venue visit
  • Provide exceptional customer service and build strong relationships with VIP clients
  • Coordinate operations on nights of shows with VIP Supervisors and Leads to ensure premium experiences are delivered
  • Execute nightly VIP setup, including check-in, VIP seating areas, and VIP area signage
  • Maintain a high level of professionalism and attention to detail, with excellent communication and interpersonal skills

Requirements

  • High school diploma or equivalent
  • Working knowledge of high-end restaurant operations and/or VIP night club operations and high-end guest relations
  • Experience in selling to high-end, VIP clients
  • Ability to diffuse potentially volatile situations with tact and diplomacy
  • Exemplary attention to detail, outgoing personality, sense of teamwork, and ability to execute programs
  • Skills in problem-solving, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills

Working Environment

  • Fast-paced working environment
  • Extended periods of prolonged standing and working on your feet
  • Ability to lift or move up to 25 lbs using proper lifting techniques

Compensation

Hourly pay and incentives will be commensurate with experience.

Equal Employment Opportunity

Brooklyn Bowl is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment and encourage applicants to bring their whole selves to work. We will do all that we can to help you successfully balance your work and home life.

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