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Customer Experience Ambassador

1 month ago

Manchester, New Hampshire, United States Enterprise Mobility Inc Full time
Overview

Enterprise Mobility Inc. is a leading provider of mobility solutions, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are committed to delivering exceptional customer experiences and are seeking a highly skilled Customer Experience Representative to join our team.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide superior customer service in a fast-paced environment. They will be responsible for meeting and greeting customers, providing information on rental terms and conditions, and offering additional services and products to enhance the customer experience.

We offer a competitive compensation package, including a starting hourly rate of $19 with the potential to earn up to $29 per hour based on commission. Our benefits package includes paid time off, a consistent full-time schedule, employee discounts, and a retirement savings plan.

Schedules are available for Friday through Tuesday, 11:00am-7:00pm, or Sunday, Tuesday, Wednesday, Friday, and Saturday, 11:30am-8:00pm.

Responsibilities
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer problems or vehicle issues
  • Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training
  • Perform miscellaneous and backup duties as assigned

Enterprise Mobility Inc. is an equal opportunity employer and welcomes applications from diverse candidates.