Front of House Manager

3 weeks ago


Chicago, Illinois, United States Compass Group Careers Full time
Job Description

Job Summary:

The Front of House Manager is a key role in the success of our company, responsible for overseeing the day-to-day operations of our company clubs and theater venues. This position requires excellent communication skills, the ability to multitask, strong team leadership, and a commitment to delivering superior food and beverage quality and customer service.

Key Responsibilities:

  • Schedule, train, manage, and develop staff to ensure seamless service delivery.
  • Manage budgets and inventory to optimize profitability and minimize waste.
  • Train and supervise alcoholic beverage service to ensure compliance with regulations and company standards.
  • Assist with catering events tied to shows to provide exceptional customer experiences.
  • Establish and maintain a beverage program and seasonal specials to drive sales and customer engagement.
  • Purchase alcoholic and non-alcoholic beverages to meet customer demand and company standards.
  • Maintain a positive working relationship with staff, venue clients, and production teams to ensure smooth operations.
  • Work with vendors to optimize cost results and improve efficiency.
  • Collaborate with venue house managers to achieve maximum results and ensure seamless operations.
  • Oversee financial aspects of first-class bar and concession stand operations to ensure profitability and compliance.

Preferred Qualifications:

  • Experience managing others, with strong communication and interpersonal skills.
  • Excellent computer skills, self-motivation, and planning skills, with the ability to make timely and competent decisions.
  • Ability to track large inventories and budgets, with a focus on cost control and efficiency.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • Desire to lead and motivate teams to achieve exceptional results.
  • Creativity and attention to detail, with a focus on delivering exceptional customer experiences.
  • Working knowledge of the business and market trends, with a focus on staying ahead of the competition.
  • Finance, loss prevention, and HR experience, with a focus on compliance and risk management.
  • College degree and management experience, particularly in the beverage industry.
  • Certification in service training, alcohol service, safe food handling, and first aid.
  • Knowledge of state and local alcohol laws, with a focus on compliance and risk management.
  • Certified by the National Bar & Restaurant Management Association.

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