Senior Field Solutions Engineer

4 weeks ago

San Francisco, California, United States Cloudflare Inc Full time

About Us

At Cloudflare, we are on a mission to help build a better Internet. Our global network powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Our intelligent global network gets smarter with every request, resulting in significant improvement in performance and a decrease in spam and other attacks.

We were named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that.

We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.

What You'll Do

You will work closely with our Enterprise prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare's global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer.

As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.

Responsibilities

  1. Drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
  2. Qualify prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).
  3. Advise the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance.

Requirements

  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills.
  • Expertise in internet technologies: OSI Model layers 1-7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
  • Minimum 3 years of experience in a customer-facing sales or consulting role (note: doesn't have to be in tech).

Desired

  • You've built web applications before, or contributed to existing web applications in a meaningful way.
  • You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that 'ACL' doesn't always mean Anterior Cruciate Ligament.
  • You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser's web inspector.
  • You can describe the differences between CSRF, XSS, and SQLi in detail, and Cloudflare's role in defending against them.
  • Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost.

We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. We don't store client IP addresses, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

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