Senior Field Solutions Engineer
4 weeks ago
At Cloudflare, we're on a mission to build a better Internet. Our network powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Our intelligent global network gets smarter with every request, improving performance and reducing spam and other attacks.
Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We're looking for curious and empathetic individuals who are committed to developing themselves and learning new skills. We're ready to help you do that.
We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.
What You'll DoYou'll be the technical lynchpin through the entire sales cycle - pre and post sales. You'll work closely with our Enterprise prospects and customers to educate, empower, and ensure their success on the Cloudflare platform.
Your technical expertise in Cloudflare's global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer.
As a subject matter expert on web/mobile security and performance, you'll be a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.
Responsibilities- Drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
- Qualify prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).
- Advise the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance.
Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills.
Expertise in internet technologies: OSI Model layers 1-7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
Minimum 3 years of experience in a customer-facing sales or consulting role (note: doesn't have to be in tech).
Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.
A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.
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