Retail Service Representative II
2 weeks ago
We are seeking a highly skilled and motivated Retail Customer Service Representative II to join our team at Renewal by Andersen in Jessup, MD. As a key member of our team, you will be responsible for providing exceptional customer service, processing orders, and ensuring a seamless customer experience.
Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Process complex orders with 100% accuracy from intake to filing.
- Update customer management systems to ensure accurate and up-to-date information.
- Diagnose and resolve customer order issues, providing clear and concise solutions.
- Schedule appointments with homeowners and create packets or materials as required for sales fulfillment.
- Prepare customer correspondence and communicate order fulfillment process information to internal delivery partners.
- Identify and implement ways to improve overall level of service.
- Administer programs, such as customer referral programs, and train others in office and customer service processes.
- High school diploma or equivalent plus 2-4 years' work experience in order processing.
- Demonstrated word processing, spreadsheet, and general computer skills.
- Strong phone etiquette and verbal skills to facilitate problem resolution.
- Intermediate writing skills and ability to determine customer needs and assist in resolving issues.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and empowered to succeed. Our benefits package includes medical, dental, and vision insurance, health savings account contributions, paid holidays and PTO, 401(k) plan and contributions, professional development opportunities, and charity contributions.
We are an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to excellence. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Retail Service Representative II
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Jessup, United States Renewal By Andersen Full timeJoin Our Team as a Retail Customer Service Representative IIWe are seeking a highly skilled and customer-focused Retail Customer Service Representative II to join our team at Renewal by Andersen in Jessup, MD. As a key member of our team, you will be responsible for providing exceptional customer service, processing orders, and ensuring a seamless customer...
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Jessup, United States Andersen Full timeResponds to customer (homeowner)/delivery partner requests/inquiries. Processes complex orders/requests, with 100% accuracy from intake to filing. Ensures customer management system is updated appropriately. Clarifies, diagnoses, and resolves custome Customer Service Representative, Customer Service, Retail, Representative, Processing, Order Fulfillment,...
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