Surveillance Operations Specialist
2 weeks ago
Company Overview:
Westgate Resorts offers a wide array of vacation experiences, catering to families seeking memorable getaways. With locations across the United States, we pride ourselves on being a leader in the timeshare and hospitality sectors, providing affordable options for every budget.
Key Responsibilities:
- Continuously monitor all areas of the resort, identifying potential security and safety concerns, and reporting them to the relevant authorities for resolution.
- Ensure high-quality observations and investigations within the Surveillance Department during assigned shifts.
- Maintain a thorough understanding of Gaming Commission regulations and ensure compliance throughout the property.
- Safeguard casino assets and uphold gaming integrity through diligent monitoring of all activities, especially on the gaming floor.
- Assist in directing Surveillance Reports to appropriate personnel while maintaining confidentiality.
- Work collaboratively as part of a team.
- Uphold exceptional service standards within the Surveillance Department.
- Prepare daily activity reports and necessary documentation for management review.
- Coordinate with Surveillance Management when further investigation is warranted.
- Observe, document, and report any unusual or suspicious activities on the premises.
- Regularly inspect the property to identify safety or security hazards and report them for resolution.
- Accountable for the accuracy and completeness of departmental records and reports.
- Conduct evaluations and audits of player ratings.
- Identify and document opportunities for operational improvements.
- Monitor and analyze daily gaming activities.
- Possess experience with operational case studies.
- Understand house advantage as it relates to player reinvestment.
The responsibilities outlined above represent a general overview of the primary functions of this role and should not be considered an exhaustive list of all tasks and requirements.
Qualifications:Required Skills and Abilities:
- Ability to read and interpret various documents, including policy manuals and maintenance instructions.
- Skilled in analyzing gaming statistics and thoroughly investigating discrepancies.
- Proficient in writing effective reports.
- Adept at reviewing surveillance footage to identify conclusive evidence.
- Capable of responding to inquiries from team members or guests.
- Effective communication skills in one-on-one, small group, and large group settings.
- Proficient in reading, writing, and verbally communicating in English.
- Ability to perform basic mathematical operations and interpret data from graphs.
- Strong reasoning skills applicable to various situations.
- Comprehensive knowledge of company policies and procedures.
- Ability to monitor and protect various table games.
- Experience in conducting thorough player evaluations on table games.
- Familiarity with Slot Advantage Play.
- Experience with BJ Survey and eConnect.
- Ability to work effectively in a team environment.
- Capable of making informed decisions in real-time situations.
- Experience in conducting large-scale gaming investigations.
- Ability to detect schemes, cheating activities, and advantage play.
Preferred Qualifications:
Bachelor's Degree in Criminal Justice or a related field from an accredited institution is preferred. Completion of Table Games Dealing School is also desirable.
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