Fitness Operations Assistant

1 month ago


Columbus, Ohio, United States Planet Fitness - Duo Fit, LLC Full time
Job Description

At Planet Fitness - Duo Fit, LLC, we are seeking a highly skilled and motivated Fitness Operations Assistant to join our team. This role is responsible for assisting in the oversight of gym operations to ensure an exceptional member experience and a financially successful club.

Key Responsibilities:
  • Staff Management: Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Member Experience: Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Operations Support: Assist with staff management, provide backup support to the Club Manager and Assistant Managers as needed, and assist in scheduling and supervising staff.
  • Member Service Oversight: Ensure staff provides a superior customer experience at all times.
  • Facility Maintenance: Assist in overseeing cleanliness and maintenance of the facility.
  • Reporting and Statistics: Assist in tracking statistics and reports (weekly, monthly, and annually).
Requirements:
  • Customer Service: Superior customer service skills, preferably in the fitness industry.
  • Experience: Experience working as a Member Service Representative at Planet Fitness.
  • Supervisory Skills: Solid supervisory, diplomacy, and listening skills.
  • Computer Proficiency: Basic computer proficiency (Microsoft Suite).
  • Physical Demands: Continual standing and walking during shift, continual talking in person or on the phone during shift, and occasional lifting up to 50 lbs.

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