Customer Service Representative Second Shift

1 month ago


Columbus, Ohio, United States Planet Fitness - Duo Fit, LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Second Shift at Planet Fitness - Duo Fit, LLC. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience in our club.

Key Responsibilities
  • Provide exceptional customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
  • Manage front desk activities, including answering phones, checking IDs and member barcodes, and processing new member sign-ups.
  • Facilitate updates to member accounts and respond to member inquiries in a timely and professional manner.
  • Assist in maintaining the cleanliness and organization of the club, including restrooms, locker rooms, and fitness equipment.
  • Monitor the club for safety and cleanliness, reporting any issues to the Club Manager or Assistant Club Manager.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude at all times.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
  • Strong listening and problem-solving skills.
  • Diplomacy and effective communication skills.
  • High School diploma or GED equivalent preferred.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person with members and answering incoming membership calls.
  • Must be able to occasionally lift up to 50 lbs.
  • Will dilute and clean with chemicals during shift.
  • Clean and sanitize equipment and often used surfaces in the club.
  • Monitor club and assist members throughout entirety of shift.


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