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Front Desk Representative
2 months ago
Job Summary: We are seeking a highly skilled and experienced Front Desk Staff to join our team at Infinity Laser Spa. As a key member of our front office team, you will be responsible for providing exceptional customer service to our patients and ensuring a smooth and efficient experience for all visitors.
Main Responsibilities:
- Welcoming Patients: Greet patients warmly and professionally, ensuring a positive first impression of our practice.
- Appointment Management: Manage patient appointments, ensuring timely and accurate scheduling, and maintaining up-to-date records.
- Sales and Marketing: Promote our services and packages to patients, highlighting the benefits and value of our treatments.
- Team Collaboration: Work closely with all staff members to achieve operational goals and provide exceptional patient care.
- Additional Tasks: Perform other administrative tasks as assigned by management, ensuring the smooth operation of our front office.
Requirements:
- Experience: 1 year of experience in a front desk or administrative support role, preferably in a healthcare or customer service environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with patients, staff, and management.
- Technical Skills: Strong computer skills, with proficiency in G-Suite for Email, Calendar, Sheets, and Docs.
- Organizational Skills: Impeccable organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Customer Service: Demonstrated experience in providing exceptional customer service, with a focus on patient satisfaction and retention.
- Availability: Availability to work full-time or part-time, including weekends (Sundays).
