Client Care Specialist

2 weeks ago


Indianapolis, Indiana, United States FYZICAL Therapy and Balance Centers Full time
Job Overview

If you are passionate about assisting others and thrive in a dynamic environment, FYZICAL Therapy and Balance Centers has an exciting opportunity for a Customer Service Representative. This role is vital in ensuring our clients receive exceptional service as they navigate their journey through our innovative physical therapy services.

As the initial point of contact for our valued clients, your contributions will significantly impact their experience. You will collaborate with a dedicated team committed to delivering personalized treatment plans that cater to each patient's unique needs. At FYZICAL, we prioritize your professional growth, offering opportunities for advancement and access to the latest technology in the field.

This position encompasses a variety of responsibilities, including:

  • Managing patient scheduling and appointments across multiple phone lines.
  • Collecting and maintaining new patient information and tracking referrals.
  • Facilitating communication between patients and healthcare providers.
  • Logging and sending reports to physicians as required.
  • Handling payment collections and verifying insurance details.
  • Managing incoming and outgoing mail efficiently.
  • Coordinating benefits paperwork with billing companies.
  • Providing support in scheduling and communication with patients.
  • Answering inquiries from both potential and current patients.
  • Tracking patient intake information and referrals to the clinic.
  • Faxing necessary reports to physicians and maintaining logs of incoming documentation.
  • Verifying insurance coverage and managing copayments.
  • Communicating effectively with the office manager and clinical staff regarding patient scheduling.

Essential Qualifications

  • High school diploma or equivalent educational background.
  • Possession of a valid driver's license and reliable transportation.
  • Strong communication skills with a focus on multitasking and attention to detail.
  • A positive attitude, strong work ethic, and empathy towards individuals in distress.
  • Ability to manage details effectively while maintaining a compassionate demeanor.

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