Transportation Dispatcher

2 weeks ago


Peoria, Illinois, United States Transdev Full time
About the Role

We are seeking a highly skilled Transportation Dispatcher to join our team at Transdev. As a key member of our operations team, you will be responsible for scheduling and dispatching drivers, answering client calls, and maintaining accurate records of transit services and customer interactions.

Key Responsibilities
  • Scheduling and Dispatching: Schedule and dispatch drivers via radio and window dispatch work to ensure efficient and timely transportation services.
  • Client Communication: Answer calls from clients, schedule services, and provide excellent customer service to both passengers and drivers.
  • Record Keeping: Maintain accurate records, logs, and schedules of calls received, transit services provided, and customer cancellations or no-shows.
  • Data Entry: Enter data into spreadsheets and databases to track and analyze transportation services and customer interactions.
  • Reporting: Prepare reports on all activities occurring during shifts to ensure seamless operations and identify areas for improvement.
  • Emergency Response: Serve as an emergency contact for drivers in the field and coordinate communications between drivers, supervisors, and other stakeholders.
  • Coordination: Coordinate with municipal, county, and other agencies in emergency situations or traffic-routing problems, detours, and enhanced service requirements.
  • Leadership: Provide coordination of schedules and direct work of Dispatchers in the absence of a Manager, working closely with the Manager to administer the Dispatch function.
  • Disciplinary Actions: Document and report disciplinary issues to the Manager.
  • Driver Support: Perform driver duties as necessary to ensure seamless operations.
Requirements
  • Age and Education: Must be at least 21 years old with a high school diploma, GED, or equivalent.
  • Communication Skills: Excellent communication skills with the ability to adapt to changing situations and listen to feedback.
  • Customer Service: A customer service-oriented mentality with attention to detail.
  • Driving Experience: Must have a minimum of 3 years of driving experience.
  • Availability: Must have weekend availability.
Pre-Employment Requirements
  • Drug Testing: Must submit to drug testing, including marijuana.
  • Background Check: Must consent to a background check.
  • DOT Medical Card: Must be able to maintain a DOT medical card.
Physical Requirements
  • Work Schedule: Must be able to work shifts or flexible work schedules as needed.
  • Work Environment: Majority of work is accomplished indoors and in air-conditioned or well-ventilated facilities.
  • Physical Demands: The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.


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