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Retail Clinic Director

2 months ago

Scottsdale Arizona, United States Ideal Image Development Corporation Full time
About the Role

We are seeking a highly skilled and experienced Clinic Manager to join our team at Ideal Image Development Corporation. As a Clinic Manager, you will be responsible for leading a team of medical professionals, client service staff, and business partners to deliver exceptional client experiences and drive sales growth.

Key Responsibilities
  • Clinic Sales and Operations
    • Manage and drive sales, key initiatives, and develop strategies to retain clients, improve service, and increase profitability
    • Lead a selling culture within the clinic through building customer loyalty and fostering long-term relationships
    • Conduct consultations ensuring partnership with Medical Professionals to create care plans that meet the goals of our clients
    • Deliver sales performance that meets or exceeds clinic targets and act as a coach/trainer for sales with your clinic team
    • Manage clinic service revenue, employee productivity, payroll, and daily clinic operations
  • Clinic Operations and Performance
    • Manage local clinic performance through ownership of P&L results through Key Performance Indicators by coaching performance behaviors
    • Conduct daily huddles to drive achievement of sales goals, to include an overview of consultations and treatments for the day, goals for the day, scheduling optimization, etc.
    • Maintain balance in making local decisions for all clinic operational objectives to deliver the highest level of service, schedule efficiency, safety of treatment efficacy, and client experience
    • Develop a deep understanding of all services, treatment options, and products to create custom care plans for clients, resulting in expert knowledge to help create lasting impressions and world-class client experiences
    • Ensure clinic facilities meet Ideal brand standards and create a welcoming environment for clients and associates
  • Leading, Coaching, and Developing Talent
    • Coach, develop, and mentor associate performance in partnership with your direct supervisor and the People Team with a reward and recognition approach
    • Develop and implement retention strategies to manage associate turnover, engagement, and productivity
    • Foster an environment of continuous education while supporting company-driven educational/training initiatives
    • Ensure education programs are completed successfully and promptly
    • Collaborate with Talent Acquisition to forecast staffing needs and attract top talent to give our clients the best experience
Requirements
  • Education and Experience
    • Bachelor's Degree or equivalent experience
    • 3+ years of leadership experience directly managing and leading teams in a relevant work environment and industry, in addition to experience in a related individual contributor role
    • 3+ years of consultative sales experience preferred
  • Skills and Qualifications
    • Proficient with standard operational software (Outlook, MS Suite) and other sales-related technologies such as Salesforce, POS systems
    • Strong ability to multi-task, use personal judgment, utilize strong decision-making, and maintain a high attention to detail
    • Analytical acumen, ability to analyze reports, look at large data sets, and make data-driven decisions
    • Effective leadership skills including multi-tasking, prioritizing, and goal setting/management
    • Rapid learner with the ability to grasp concepts and protocols
    • Proven track record of driving sales, financial KPIs, and meeting/exceeding sales & profit targets
    • Commitment to exceeding customer expectations
    • Exceptional interpersonal skills and ability to build team rapport
    • Clear and engaging communication skills, including effective written and verbal
    • Action-oriented with the ability to form creative solutions for clients and team members