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Director of Retail

1 month ago

Scottsdale, United States AccorHotel Full time

The Director of Retail role is a full time Leadership position responsible for all aspects of managing retail stores on property. Accountable to delivering sales plan through effective management of store and operational tasks.

Reporting to the Executive Director of Retail and Resort Experience responsibilities and essential job functions include but are not limited to the following:

Building High Performing Teams:

  • Attract hire develop inspire and retain top leadership talent through engaging leadership
  • Coach develop to maximize the success and selling potential of all retail leadership colleagues and sales associates
  • Coach develop retail buying professionals merchandising and Retail Distribution Center teams through engaging leadership
  • Set and reinforce clear and aligned expectations performance results and accountability with all retail leaders

Selling Effectiveness:

  • Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all initiatives
  • Ensure team communication; reinforcing that retail leadership at every level are focused and accountable to selling
  • Develop and grow a highly satisfied and loyal customer base through team follow up and accountability
  • Develop and drive company selling strategies that will be implemented by the retail leadership team
  • Develop shopping experience and guest initiatives

Live the Culture:

  • Lend support and direction to the retail leadership team keeping the store full and abundant through communications with buying team
  • Strategically develop engaging customer experiences though the development of training programs  
  • Build a team that works well together based on the needs of the division
  • Continue to develop onboarding program for the sales associate team and leadership team
  • Promote the culture of colleague recognition and inspiration

Operational Excellence:

  • Positively communicate outlet sales goals Budget ADS UPT CES promotions and incentives to the team
  • Proactive Outlet Operation Execution (Business Preparation Management Coverage Communication)
  • Accountability of all outlet financials Labor management Control Costs Food Cost Beverage Cost COS All Operating Expenses P&L
  • Strategic inventory management in partnership with the Retail Storeroom Manager and buying team
  • Conduct and oversee update floor sets and product change over in outlets based on needs of the business and seasonal periods
  • Act as manager on duty when scheduled  address guest concerns vendor  concerns maintenance issues
  • Conduct morning and afternoon Pre Shift meetings evolving the content and agenda of the meeting
  • Continue development of  policies and procedures
  • Continue to develop Loss Prevention and safety programs and training evolving to current needs
  • Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus

Qualifications :

  • 5 Years Retail Sales Management Experience
  • 3 years Merchandising Manager experience
  • 3 years Retail Planning and Buying experience
  • Must be fluent in Dayforce Excel Word Power Point Publisher POS
  • Must have Maricopa County Manager Food Handlers Card and AZ Liquor Manager Server Certification
  • Proven ability to drive sales results through a strong level of business acumen
  • Demonstrated success in talent development/management
  • Strong communication skills and ability to foster a customer focused selling culture
  • Availability for varied weekly shifts including weekend closing and peak shifts

Remote Work :

No


Employment Type :

Fulltime