Customer Support Specialist
1 week ago
**Job Overview:**
Cowin Equipment Company, Inc - Atlanta is seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our organization, you will play a crucial role in ensuring the satisfaction of our customers by providing exceptional support and services.
**Salary:** The estimated annual salary for this position is around $60,000-$80,000 based on industry standards and location considerations.
**Job Description:
We are looking for an experienced professional who can provide top-notch customer service, troubleshoot issues, and resolve problems efficiently. Your primary responsibilities will include:
Maintaining excellent relationships with customers through regular communication and timely issue resolution.
Providing accurate and prompt information about products and services to ensure customer satisfaction.
Collaborating with internal teams to resolve customer complaints and concerns.
Developing and implementing strategies to improve customer engagement and loyalty.
Conducting market research and analyzing data to identify trends and areas for improvement.
**Required Skills and Qualifications:
To be successful in this role, you should possess the following skills and qualifications:
Excellent communication and interpersonal skills.
Proven experience in customer-facing roles, preferably in the heavy equipment industry.
Degree in Business Administration, Marketing, or a related field.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Familiarity with CRM software and other technical tools.
**Benefits:** We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.
**Others:** Cowin Equipment Company, Inc - Atlanta is an equal opportunity employer committed to diversity and inclusion. We strive to create a workplace that values and respects all employees' perspectives and backgrounds.
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