Customer Support Specialist

1 week ago


Mableton, Georgia, United States Cowin Equipment Company, Inc - Atlanta Full time

**Job Overview:**

Cowin Equipment Company, Inc - Atlanta is seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our organization, you will play a crucial role in ensuring the satisfaction of our customers by providing exceptional support and services.

**Salary:** The estimated annual salary for this position is around $60,000-$80,000 based on industry standards and location considerations.

**Job Description:

We are looking for an experienced professional who can provide top-notch customer service, troubleshoot issues, and resolve problems efficiently. Your primary responsibilities will include:

  • Maintaining excellent relationships with customers through regular communication and timely issue resolution.

  • Providing accurate and prompt information about products and services to ensure customer satisfaction.

  • Collaborating with internal teams to resolve customer complaints and concerns.

  • Developing and implementing strategies to improve customer engagement and loyalty.

  • Conducting market research and analyzing data to identify trends and areas for improvement.

**Required Skills and Qualifications:

To be successful in this role, you should possess the following skills and qualifications:

  • Excellent communication and interpersonal skills.

  • Proven experience in customer-facing roles, preferably in the heavy equipment industry.

  • Degree in Business Administration, Marketing, or a related field.

  • Ability to work independently and as part of a team.

  • Strong analytical and problem-solving skills.

  • Familiarity with CRM software and other technical tools.

**Benefits:** We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.

**Others:** Cowin Equipment Company, Inc - Atlanta is an equal opportunity employer committed to diversity and inclusion. We strive to create a workplace that values and respects all employees' perspectives and backgrounds.



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