Service Operations Manager

3 days ago

East Granby, Connecticut, United States Hobart Service Full time
Job Title: Service Manager

At Hobart Service, we are seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will play a critical role in supporting the District Manager and assuming advanced responsibilities in support of the branch and its daily operations.

Key Responsibilities:
  • Provide coaching and training to service technicians on commercial food equipment, procedures, and techniques, as well as customer-facing skillsets.
  • Support and enforce all company policies and guidelines required by Hobart Service.
  • Assist the District Manager in the adherence and tracking of these policies.
  • Lead and direct the branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels.
  • Develop, maintain, and manage a highly technical field service team.
  • Manage regular maintenance for service vehicles.
Requirements:
  • High School Diploma or GED and 4+ years of relevant experience, including supervision, or 1-3 years of relevant experience with a Bachelor's degree.
  • Experience effectively managing customer relations, dealing directly with customers.
  • Ability to effectively demonstrate productivity tools, i.e., Microsoft Office.
  • Achieve targets and goals with minimal supervision.
  • Strong communication skills, verbal and written.
  • Electrical and mechanical service experience.
  • Valid driver's license.
Preferred Qualifications:
  • 5-7 years demonstrated proficiency in a field service role.
  • Ability to understand financial information, such as margins, labor cost, mark-ups, and expense control.
  • Working knowledge of Branch operating systems.
  • Customer Relations Management/Sales experience.
  • Associates degree or prior Hobart Service supervisory experience.
Why Work for Us?
  • Competitive pay.
  • Great insurance options with low premiums.
  • Paid vacation and holidays.
  • 401K with company match.
  • Extensive on-the-job, online, and classroom training.
  • Service vehicle, uniforms, and safety equipment provided.
  • Safety-conscious work environment.

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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