Warehouse and Technical Support Specialist
12 hours ago
Job Summary:
We are seeking a highly skilled Warehouse and Technical Support Specialist to join our team at ASSA ABLOY Global Solutions. This role combines warehouse and assembly management with technical support responsibilities, ensuring smooth operations and efficient handling of both physical and digital assets.
Key Responsibilities:
Warehouse and Assembly Management:
- Assist in all areas of warehouse and assembly operations, ensuring accurate tracking and documentation of incoming and outgoing shipments.
- Organize and maintain inventory in the warehouse, managing orders, including picking and packing for shipment.
- Procure, assemble, and kit parts and products, ensuring timely delivery to customers.
Technical Support:
- Manage software portals, including activation, setup, and modification of customer accounts and assets.
- Prepare hardware for customers by installing necessary software and configuring devices.
- Maintain records of hardware and software setups and updates, troubleshooting and resolving technical issues related to hardware and software installations.
Collaboration and Reporting:
- Work closely with other departments to ensure seamless operations, providing regular updates and reports on inventory and order status, Technical support activities, and other job-related data.
- Assist in developing and implementing process improvements for warehouse and business operations, ensuring efficient and effective use of resources.
Qualifications:
- Proven experience in warehouse management and technical support roles, with strong organizational and multitasking skills.
- Proficiency in managing software portals and software systems, with ability to install and configure software on various hardware devices.
- Excellent problem-solving skills and attention to detail, with ability to work independently and as part of a team.
Preferred Skills:
- Experience with ERP systems and database management (SAP), with familiarity with SalesForce.
- Basic understanding of network configurations and IT infrastructure, with certification in IT support or related field a plus.
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