Member Service Supervisor

6 days ago


Nashville, Tennessee, United States Sam's Club Full time
Job Description

We are seeking a highly skilled Member Team Lead to join our team in Nashville, TN. As a Member Team Lead, you will be responsible for leading front-end teams, supervising associates, and providing excellent customer service.

Responsibilities:
  1. Lead front-end teams to achieve sales goals and provide feedback on performance.
  2. Supervise associates to ensure they are meeting sales goals and providing excellent customer service.
  3. Assist management with supervising associates, training, and development.
  4. Communicate effectively with customers, associates, and management to resolve issues and improve operations.

Requirements:
  • 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
  • Must be 18 years of age or older

Preferred Qualifications:
  • Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Work Environment:

The Member Team Lead will work in a fast-paced warehouse environment with frequent exposure to extreme temperatures, loud noises, and physical activity. The ideal candidate must be able to lift up to 25 pounds and stand for long periods of time.

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