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Operations Director

1 month ago

Stamford, Connecticut, United States Creative Financial Staffing Full time
{"title": "Operations Manager", "description": "Operations Manager

Overview

As an Operations Manager at Creative Financial Staffing, you will be responsible for overseeing daily transit operations and administration to ensure compliance with company, federal, state, and local regulations. You will lead a team of Transportation Supervisors and Bus Operators, providing guidance and support to ensure safe, reliable, and responsive service within the division.



Key Responsibilities

  • Develop and implement operational strategies to improve efficiency and productivity.
  • Manage the investigation and recording of customer feedback, including complaints and commendations.
  • Communicate performance expectations to Transportation Supervisors and Bus Operators, and regularly monitor and evaluate performance.
  • Lead discussions with union representatives and employees regarding labor issues, and work amicably to resolve issues and assist in investigations and meetings.


Requirements

  • Extensive experience in public transportation operations management.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Familiarity with federal, state, and local transit regulations.
  • Experience in labor relations and union environments.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in relevant computer applications and reporting systems.
"}