Customer Solutions Expert

2 days ago


Little Rock, Arkansas, United States MSC Industrial Supply Full time
Job Summary

We are seeking a highly skilled In-Plant Solutions Specialist to join our team at MSC Industrial Supply. As a critical role, this specialist will be located at a large strategic account and will support the customer facility. The ideal candidate will have excellent customer service skills and be able to drive long-term customer satisfaction.

Key Responsibilities
  • Assist customers with procurement and order placement to drive sales growth and customer satisfaction.
  • Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, and Storeroom management programs.
  • Determine optimal sourcing strategy for key customer projects, collaborating with the Category Team to support MSC's mission to drive savings and improve the customer's shop floor.
  • Participate in customer plant and/or production meetings, strategic initiative projects, and Lean/Six Sigma events.
  • Collaborate with the account team to maximize customer satisfaction and future projects.
  • Resolve on-site customer product and service issues by providing sales-related solutions.
  • Communicate customer concerns to management to ensure effective and lasting problem resolution.
  • Work closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
  • Foster the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
Requirements
  • Computer literacy and proficiency with email, various internet browsers, and/or the Windows operating system.
  • Excellent problem-solving skills.
  • Excellent customer service and sales skills.
  • Excellent oral and written communications skills.
  • Working Industrial knowledge preferred.
What We Offer

MSC Industrial Supply offers a competitive salary range starting at $69,300 depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Equal Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression, or any category protected by applicable law.



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