Bakery Specialist
17 hours ago
We are seeking a highly skilled and customer-focused Bakery/Cake Decorator to join our team at Metro Market. As a key member of our bakery team, you will be responsible for creating an exceptional customer experience through exceptional service, maintaining a safe and clean environment, and assisting the department manager in reaching sales and profit goals.
Key Responsibilities- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment.
- Recommend bakery items to customers to ensure they get the products they want and need.
- Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in the bakery, such as refrigerators, freezers, and ovens, according to company guidelines.
- Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
- Label, stock, sign, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Understand the store's layout and be able to locate products when requested by customers; stay current with present, future, seasonal, and special ads.
- Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.
- Adhere to all local, state, and federal health and civil code regulations.
- Ensure that all current merchandising, customer service, labor control, expense, and supply controls, loss prevention, maintenance, safety, food safety, associate, and customer engagement rules are being followed.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify the appropriate department or store manager of any items in need of repair.
- Report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
- Any retail experience.
- Any bakery/cake decorating experience.
- Ability to handle stressful situations.
- Knowledge of basic math.
- Effective communication skills.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. We strive to provide the ingredients you need to create your own recipe for success at work and in life. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.
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