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HVAC Operations Manager

1 month ago

Norcross, Georgia, United States Bardi Heating, Cooling and Plumbing Full time
About the Role

We are seeking a highly skilled and experienced HVAC Operations Manager to oversee the day-to-day operations of our HVAC service and installation departments. As a key member of our team, you will be responsible for managing and optimizing the delivery of services, ensuring efficient and effective operations, and driving customer satisfaction.

Key Responsibilities
  • Operational Leadership: Oversee daily operations of the HVAC service and installation departments, ensuring efficient and effective delivery of services.
  • Team Management: Recruit, train, and mentor HVAC technicians and installers, providing ongoing support, performance evaluations, and professional development opportunities.
  • Process Improvement: Develop and implement best practices and standard operating procedures to enhance service quality, productivity, and customer satisfaction.
  • Customer Service: Address customer inquiries, concerns, and complaints promptly and professionally, ensuring high levels of customer satisfaction and resolving issues effectively.
  • Budget Management: Manage departmental budgets, including labor, materials, and equipment costs, monitoring financial performance and implementing cost-saving measures where applicable.
  • Compliance and Safety: Ensure all HVAC services and installations comply with local, state, and federal regulations, as well as company safety standards, promoting a culture of safety and adherence to industry best practices.
  • Reporting: Provide regular reports on departmental performance, including key metrics such as service response times, job completion rates, and customer feedback, using data to drive decision-making and continuous improvement.
Requirements
  • Experience: Minimum of 5 years of experience in HVAC operations, with at least 2 years in a management or supervisory role.
  • Technical Expertise: Strong knowledge of HVAC systems, installation procedures, and industry standards, with relevant certifications (e.g., NATE, EPA) preferred.
  • Leadership Skills: Proven ability to lead, motivate, and manage a team effectively, with strong interpersonal and communication skills.
  • Organizational Skills: Excellent organizational and time-management skills, with the ability to handle multiple priorities and tasks simultaneously.
  • Problem-Solving: Strong analytical and problem-solving abilities, with a focus on operational efficiency and customer satisfaction.
  • Education: High school diploma or equivalent; Associate's or Bachelor's degree in HVAC, Engineering, or a related field is a plus.
About Bardi Home Services

We are a leading provider of residential HVAC, plumbing, and electrical services, committed to delivering top-notch service and ensuring complete customer satisfaction through expert craftsmanship and outstanding customer care. As a member of our team, you will have the opportunity to play a key role in shaping the future of our company, with a focus on innovation, continuous improvement, and employee development.

We offer a competitive salary, performance-based bonuses, and a comprehensive benefits package, including 2 weeks paid time off annually, medical, dental, and vision benefits, short-term and long-term disability insurance, $15,000 company-paid life insurance, and a 401(k) plan with company match at 2%.

We are an equal opportunity employer, committed to creating an inclusive environment for all employees, and we celebrate diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.