Restaurant Operations Manager

4 weeks ago


Norcross, Georgia, United States Goliath Consulting Group Full time
Job Description

As a key member of the Goliath Consulting Group team, the General Manager will oversee the overall success of our restaurant operations. This includes planning, organizing, training, and leading staff to achieve sales, cost, employee retention, guest service, and satisfaction goals.

Key Responsibilities:

  • Ensure all guests receive exceptional service and feel welcome in our establishment.
  • Prepare and serve food according to our recipes, portioning, cooking, and serving standards.
  • Manage cash and other receipts by adhering to cash handling and reconciliation procedures.
  • Follow budget for all controllable items and ensure department heads understand their budgets.
  • Grow sales and profits by managing expenses and offering exceptional service and product quality.
  • Make employment and termination decisions, and fill in where needed to ensure guest service standards and efficient operations.
  • Continually develop staff in all areas of managerial and professional development.
  • Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
  • Ensure all equipment is kept clean and in excellent working condition.
  • Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
  • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed.
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
  • Execute restaurant marketing, advertising, and promotional activities and campaigns.

Requirements:

  • Be 21 years of age.
  • Be able to communicate and understand the predominant language(s) of the restaurant's trading area.
  • Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.
  • Possess excellent basic math skills and have the ability to operate a cash register or POS system.
  • Be able to work in a standing position for long periods of time (up to 5 hours).
  • Must have the stamina to work 50 to 60 hours per week.


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